Are you passionate about Information Technology and learning more?
Seeking to work in a collaborative, smaller team environment?
Want to help us in providing associations and nonprofits with all their outsourced IT needs?
If the answer is yes than this might be the opportunity for you as
IT Support Specialist
Association Technologies is seeking a talented IT Support Specialist with superb interpersonal skills to help us support over 1,000 managed devices at our customers' locations, as well as our hosting facility. Assisting our customers with anything from the deployment of workstations and cloud services to troubleshooting workstations. Our team handles it all! We pride ourselves in supporting professional development for our team members in IT technology through on the job training, collaboration and other educational means.
Who are we?
Located in the western suburbs of Chicago, Association Technologies specializes in providing comprehensive outsourced information and technology services and support to nonprofit organizations. Having celebrated our 25th anniversary last year along with 200+ years of combined association technology experience means that we understand the complex and changing world of non-profit technology management. We currently work with the following technologies: Windows 10/11, Office 365, Azure, Remote Management & Monitoring services, Security Services, Dropbox, Active Directory, VoIP, Wi-Fi, Mac OS, and more! To learn more about us please visit: https://www.assctech.com/
What's in it for me?
- Blue Cross- Blue Shield Medical Insurance
- Paid monthly benefit bonus can be used for benefit cost or kept as additional income
- Vacation 12-day accrual first year; after five years 18-day accrual; paid sick days
- Holiday Pay (eight scheduled and one floating holiday)
- 401k with company match up to 4%
- Business Casual Dress
- Hybrid work arrangement
- Collaborative smaller fun team environment
- On the job training, technology and professional development support
Work Location: Hybrid work schedule; 2-3 days in office or customer locations in the Chicago metro area and remaining days' work from home. Our main office is located outside of the city of Chicago in suburban West Chicago, IL.
What is the Opportunity?
Reporting to the Director, Infrastructure and Hosting the IT Support Specialist will have responsibilities focused on Help Desk Support, IT Ticketing System and other project support for our customers. More specifically as follows:
- Provides user support activities and network troubleshooting to include asking questions to probe and diagnose issue via phone, e-mail and in person.
- Trains users as needed on technology.
- Performs installations of software and configuration on hardware at customer locations and via remote access.
- Researches, procures, and deploys various computers, mobile devices and accessories.
- Configures new accounts and provides information to key contacts.
- Manages folders, permissions, and sharing within cloud storage.
- Reviews and tracks support requests in IT ticketing system.
- Maintains accurate accounting of work performed and alerts manager to unusual situations or backlogs.
- Ensures user compliance with defined computing practices and guidelines.
- Maintains both internal and customer-focused technical documentation.
- Works on various projects as needed.
What qualifications and abilities are needed?
- Associate's degree in a technical field or equivalent experience. B.S. or B.A degree a plus.
- Some experience in IT troubleshooting and computer support, basic networking, or server infrastructure preferred.
- Technical skills with PC/Mac, printing, Wi-Fi, firewalls and End User Support preferred.
- Some experience with Ticketing systems, WLAN, Antivirus, Mobile devices, e-mail working with Office 365 management and Windows 10 in a business environment preferred.
- Passion for IT and a desire to learn new technologies and tools.
- Excellent customer service, collaboration, and interpersonal skills.
- Strong analytical and organizational talents to manage multiple projects.
- Strong written and verbal communication skills.
- Physical requirements: ability to lift, carry, or move light hardware, up to 40 lbs. for delivery and installation purposes.
- Eligible to work in the United States
For consideration, please submit a cover letter and resume by clicking here
Association Technologies is an Equal Opportunity Employer