AT Newsletter Volume 3, September 2020

Since all of our customers are moving to online events, we are gaining additional insight regarding preparations for customers that the online conference vendors are not always providing.  When streaming video to a conference, the equipment you use can make the difference between success and failure. Video streaming can be very different for a virtual conference than it is for a Zoom meeting, so do not assume that your conference will work because Zoom works well for you and your team. When planning for a video streaming conference, we recommend the following:
  1. Request hardware and network requirements from the streaming vendor as early as possible.
  2. Provide these requirements to AT so we can evaluate existing equipment.  New laptop orders can take up to a month during this pandemic so make sure to provide enough time.
  3. Test video streaming at least two weeks in advance. Two weeks is the minimal amount of time needed to make changes to computers, network equipment, internet connectivity or other variables. Upgrading office or home internet could take longer than two weeks, so testing as early as possible is vital to ensuring success.
Ben began as an intern with AT in June, 2000 while he was going to school for mechanical engineering at Valparaiso University.  He enjoyed the internship so much that he changed his major to Information Technology and transferred to Roosevelt University so he could continue to work at AT (and perhaps in small part to be closer to his girlfriend). Upon graduation in June, 2002, Ben transitioned to a full time position at AT.  What Ben enjoys most about his role is getting to work with people. His favorite project to date was building an entire infrastructure for a new $23mil building for ASGE. It was really fun to be able to design everything from the ground up and work within a budget to put all the pieces together.  

And now a few questions to get to know a little more about Ben: 

What hobbies or interests do you have outside of work:
Biking, weight-lifting, model trains, woodworking, micro-computers, hot rods and being a handyman both at home and his in-laws' house

What is your silver lining to the pandemic? 
Spending more time with the family and not being so rushed to get to all the activities has been great and he enjoys seeing his kids (Caroline 7, Jim 9, and Allison 10) while he is working at home.   
Favorite place he has traveled to:  
Ben has enjoyed Disney trips with his family (both on his honeymoon and later with the kids) but also loved his vacation to Rome and Venice, Italy.  He is intrigued by ancient history and enjoyed visiting ancient locations frequently referenced in books and on TV.
Final fun fact:
Ben's wife Amy was his high school sweetheart and his kids will attend Prospect High School as he and Amy did.  

To learn more about the rest of our team click HERE
Introducing Integration Station
We have developed and packaged a set of cloud based tools to improve customer service and staff efficiency collectively called Integration Station. 

AT Authorizer - a simple industry standard single sign-on integration that leverages the iMIS credentialing across platforms making iMIS the driver for authenticating with your third party systems
AT Virtualizer - effortlessly takes your iMIS events and creates meetings or webinars in both Zoom and GoToMeeting, eliminating duplicate data entry
AT Recognizer - takes your incoming calls from the 3CX VOIP system and automatically opens iMIS with corresponding member record, making your customer service team efficient wherever they work
AT Tracker - an integration that provides delivery details on your iMIS marketing efforts by monitoring email flow between iMIS, Mailgun, and your members

To find out more about our new Integration Station, contact Jim Meyers ( or your application consultant.
Become A Security Threat Sleuth
Security threats in the IT world are ever-evolving. Twenty years ago, we all wanted to avoid the embarrassment of the Melissa virus, and now we need to protect our organizations from data loss or financial loss from ransomware. This change has accelerated over the past 18 months, requiring additional vigilance. Please join us to gain an understanding of the sophisticated adversaries and the risks they pose to your organization.

Wednesday, October 7, 2020, 10:00AM-11:00AM (CDT)