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Managed IT Services

Managed Services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities.  Proactive approach to IT management and functions, as well as, strategic methods for improving your operations while cutting expenses are the keys to AT’s Managed Services.

As the Managed Service Provider (MSP), we provide a service level agreement that states the performance and quality metrics that will be upheld.

Managed Workstations

AT’s Managed Services puts in place many of the IT security systems required for compliance with important standards and regulations; such as PCI-DSS, FTC regulations and N.I.S.T.

In addition, AT’s Managed Services provide continuous monitoring of workstations and active security services designed to resolve conflicts before problems arise. Regular maintenance is scheduled and automated, such as patching. Automated tasks are centrally managed by experienced and certified engineers.

Managed Windows Updates

AT automatically deploys Windows security patches quickly and monitors to ensure the patches install properly.

Non-Microsoft Updates

Updates are critical to maintaining security, which is why AT also updates non-Microsoft applications, such as Adobe products, Dropbox, Mozilla Firefox, and more.

Machine Monitoring & Security

We monitor for predictive hardware failure, low system resources, compliance with security standards, and more. Extend firewall protection outside of the office for traveling users, to protect them from downloading malware or visiting Phishing sites. Multi-factor authentication (MFA or 2FA) for workstation logon, ensures only authorized staff may access company equipment.

Workstation Inventory & Reporting

We report on utilization, software installations and virus infections for workstations and laptops. AT enforces drive encryption to eliminate liabilities resulting from lost or stolen workstations.

Anti-Virus

AT monitors anti-virus and security software to instantly respond when an incident arises. Our anti-virus is powered by Webroot - superior protection with minimal performance impact.

Streamlined remote support connectivity

Remote intervention is immediate when needed, so the problem can be resolved ASAP.

Managed Network Security

Enterprise level security and management at small business prices. Leverage the experience of our Microsoft Certified Professionals with multi-layer firewall protection, network switches, wireless access points, and anti-virus protection in your office.

Intelligent Firewall

A constantly up-to-date firewall analyzes traffic to provide comprehensive protection against a variety of security threats. Block websites that contain security threats and content inappropriate for your business (adult content, hacking, job sites, gambling... etc.). Scan all traffic for known viruses and for programs or websites that act like viruses.

Network Equipment

Network equipment is provided as part of the service and is replaced at no additional cost on a regular lifecycle, or if it should fail. All network and workstation security is monitored remotely and most alerts can be analyzed remotely to ensure your network is secure, without interrupting your staff. Your configuration is automatically backed-up on a scheduled basis and firmware is updated regularly and remotely.

Wireless Network Isolation

AT creates 3 separate networks to protect your network and workstations from the potential threats posed by guest computers and staff mobile devices.

Enterprise Wireless Equipment

AT uses the same enterprise wireless equipment installed in many hotels and conference centers around the world. Our equipment can support more devices and provides enhanced security as compared to typical small business wireless equipment.

Managed Wireless

AT’s Managed WiFi service provides enterprise-class wireless, at a price that small businesses can afford.  The solution integrates security, simplicity, and hardware replacement to provide a total solution that fulfills all your wireless needs.

Centralized Management

AT manages and monitors your wireless equipment remotely.  Problems are logged and can be addressed proactively.  The device configuration is backed-up regularly and firmware is upgraded regularly.  Updates ensure new security enhancements and stability are deployed quickly.

Security

AT secures your wireless network just as a large enterprise would protect their WiFi.  Access to the staff wireless network is integrated with network security and uses the same account credentials supplied to logon to your computer and Outlook.  This eliminates the need to remember another password, and ensures that access to the network is completely terminated when a user leaves the organization.  AT also segregates your wireless network, providing guests access only to the internet, and providing guests with a simple logon screen like they would see at a coffee shop.

Hardware Replacement

AT replaces your wireless access point proactively, on a regular cycle, so you never need to buy another wireless access point.  AT also keeps extra wireless access points in stock, to allow for immediate replacement in the event of equipment failure.

Support and Troubleshooting

Wireless connectivity has become critical to every business.  If there is ever a problem with your wireless network, AT will resolve the problem free of charge.

Managed Cloud Security

AT simplifies the cloud, centralizes management, and enhances security with a suite of products that integrate the cloud with your office network.

Each of these products provide extensive benefits. Below are the main benefits of each of these services.

KnowBe4 Training

The single IT security attack point that cannot be automated is the staff. Staff members will click on links in fraudulent emails, enter their email or credit card on nefarious sites, and find various ways to circumvent all the automated security counter-measures IT can install. KnowBe4 seeks to close this loophole by educating users, and continually testing them.

Cloud Single Sign On (SSO)

Provides multi-factor authentication (MFA or 2FA) for cloud services logon, ensuring only authorized staff may access company resources in the cloud

Azure AD Identity Services

Azure AD simplifies the implementation of cloud services like Dropbox and Office 365. Azure AD will integrate with your organization’s Microsoft network, allowing your staff to use the same password they use for email, Dropbox, and to log on to their computer and network. This also provides additional security by integrating Dropbox and Office 365 with any of your organization’s network security and password policies. Azure AD also has the ability to track staff mobile devices, as well as locate or wipe lost devices.



Managed VoIP featuring 3CX

Managed VoIP utilizing 3CX Phone System for Windows is a software
based PBX for Windows that works with SIP standard based IP Phones,
SIP trunks and VoIP Gateways to provide a full PBX solution – without
the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000
companies globally, 3CX has been recognized for its innovation and cutting-edge technology.
The 3CX PBX is hosted in the cloud to eliminate requirement for any additional on-site
hardware besides the phones.

Discover the Advantages of a Software Based VoIP IP PBX

  • Easier to install & manage via web-based configuration interface

  • Far less expensive to purchase and expand than a hardware-based PBX / PABX

  • Improve productivity with presence, desktop based call control and extension management

  • No need for separate phone wiring – phones use computer network, easy hot desking!

  • Deliver mobility by allowing employees to work from home using a remote extension

  • Choose between popular IP hardware phones or softphones – no vendor lock in

  • Receive & make calls via the standard PSTN using VoIP Gateways or cards

  • Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!

Microsoft Office 365

Office 365 Email Hosting and Office Licensing

Office 365 is the brand name used by Microsoft for a group of software plus services subscriptions that provides productivity software and related services to its subscribers. This allows staff to install Microsoft Office on home computers, tablets and mobile phones at no extra cost.

Whether your organization needs the power of Email hosting via Office 365 or you want the latest versions of Microsoft Office licenses that are included with Office 365, let AT help you upgrade to Office 365.


MS Office Licenses Included with Office 365

Word, Excel, PowerPoint, Outlook, Access, OneNote and Publisher



Dropbox for Business

Cloud File-Storage, Sharing and Collaboration

Dropbox is the leader in cloud storage and collaboration. Cloud collaboration is advantageous to businesses due to the increased feature-set and fixed-costs. Dropbox for Business offers some additional features over traditional Dropbox, such as unlimited file storage, unlimited backup retention, and user administration. Dropbox for Business is always on and available from anywhere. The collaboration features of Dropbox add simplicity and efficiency when working with vendors and members.